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How xx99 Handles Your Personal Data

This policy sets out exactly what data xx99 collects when you open and use your account, how we protect it, and what rights you hold over it. Payments through JazzCash, Easypaisa, and Raast sit within the same data framework as every other account action.

Data Collected TransparentlySecure Account StorageJazzCash & Easypaisa ProtectedYour Right to Request DeletionPakistan Account Scope
xx99 How xx99 Handles Your Personal Data
DATA HANDLING PRACTICES

Security, Cookies and Data Retention

Your account sits behind password-based login with OTP verification required for sensitive actions like withdrawals and account changes. Cookies keep your session active and let us detect unusual access attempts — you control cookie settings at the browser level. We retain account data for as long as your account is open and for a defined period after closure, in line with our operating requirements. We do not sell your data to anyone.

Cookie Use

Cookies keep your session active and store account preferences. You control cookie settings through your browser — adjusting them does not lock you out of your account login.

Account Security

Login uses your password with OTP verification for sensitive actions, including withdrawals. Unusual access attempts are logged so our team can investigate quickly and accurately.

Data Retention

We keep your account data while your account remains active and for a defined period after closure, in line with our operating requirements. You may request deletion after that window.

Your Data Rights

You have the right to access, correct, or request deletion of the personal data we hold on you. Submit a request through support and we respond within a reasonable period.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy queries go to our support team — that is the right channel for data access requests, corrections, and deletion asks. Live chat is available from your account dashboard and connects you to account care without waiting on an email queue. For routine privacy controls like communication preferences or payment method records linked to your JazzCash, Easypaisa, or Raast wallet, the settings panel inside your account handles those without needing to reach us.

Email Support Send your privacy request to our support email — we handle data access, deletion, and correction queries by email. The address is listed in your account area under the contact section.
Live Chat Start a chat from your account dashboard to connect with account care directly. Live chat is the quickest path for privacy queries that need a fast, human response.
Account Settings Communication preferences and payment method records linked to JazzCash, Easypaisa, or Raast can be reviewed and changed inside your account settings without contacting support.

Common Questions About Our Privacy Policy

The answers below cover what data we hold on your account, why we collect it, who we share it with, and how you exercise your right to access or remove it. Everything here applies to accounts where local law and eligible regions permit access to xx99. If your specific situation is not answered here, reach our account care team through live chat or email and we will respond with the relevant details.

We collect your name, contact details, and identity documents at registration. Payment confirmations from JazzCash, Easypaisa, and Raast are logged as references only — we never store your wallet PIN or full credentials.

Yes. Contact our support team with a deletion request. We process it within a reasonable period, subject to any retention window our operating requirements mandate before the data can be removed.

JazzCash, Easypaisa, and Raast payments are processed through those platforms' own systems. We receive only the confirmation reference and amount, held on secured servers that third parties cannot access.

We share data only with payment processors and identity verification services essential to running your account. Each partner is required to handle your data under terms consistent with the standards in this policy.

Contact support and request a data access copy. We verify your identity first, then provide a summary of the personal data held against your account within a reasonable timeframe.

Session and device data helps us detect when your account is accessed from an unrecognised device, letting us flag security concerns quickly and investigate before any damage is done.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.